Policy and Procedure

Confirmation of Booking
Once Yamaha Motor Australia's ATV SSV Safety Institute date is announced be sure to get your application in early because numbers are limited. You will receive confirmation/Tax Invoice Receipt of your booking and final details. Yamaha Motor Australia's ATV SSV Safety Institute reserves the right to cancel or change courses depending on entries and/or weather. However, bookings can be transferred to any other Yamaha ATV SSV Safety Institute Rider Course.

Access to student records and course attainment information
If you have lost or would like a copy of your course attainment information, please notify the Yamaha Motor Australia’s ATV SSV Safety Institute in writing and an electronic copy of your transcript will be emailed to you within 21 days.

Access & Equity
We ensure that our student selection criteria are non-discriminatory and provide fair access to training for the disadvantaged.  To assist in identifying and special learning needs we ask that all students provide us with information regarding any language, literacy and numeracy (LL&N) challenges prior to the start of your training.  If you feel you may have an impairment or learning difficulty that could affect your learning throughout the duration of this short course please discuss this with the office or trainer prior to enrolling. 

Confidentiality
We are obliged under the National Vocational Education and Training Regulator Act 2011 to disclose to the Australian Skills Quality Authority (ASQA) and other related government entities certain information relating to your studies with us, including student identities and details of issue qualifications and statements of attainment.  Other than this, student and client personal details remain confidential at all times and are not disclosed to any other third party without your written consent. 

Privacy Policy
Your privacy is respected, and all of your personal information collected by us is protected by the Commonwealth Privacy Act 1988.  If the permission box on the enrolment form is ticked your data may be used to enable us to provide you with the products you have requested, to inform you of other products you may be interested in, to assist with research and development of our courses, and to maintain and develop our business systems and infrastructure.  If you wish to be removed from our contact list please contact us at atvtraining@yamaha-motor.com.au.

Complaints and Appeals
We have a fair and transparent process in place for handling complaints and appeals, and you are welcome to raise concerns with us about our training. Students have the right to lodge an appeal against an assessment decision up to thirty (30) days following the posting of results.The steps for a complaint/issue are: 

  • You should discuss the issue/complaint on the day with the person/trainer
  • If the complaint cannot be resolved on the day then lodge the complaint with the Compliance Manager via email at atvtraining@yamaha-motor.com.au.
  • You should state what outcome you are looking for to resolve the complaint.
  • The Compliance Manager will contact you to discuss the complainant details.
  • The Compliance Manager will advise the RTO Manager of complaint & investigate it with assistance from relevant staff member/s. 
  • The Compliance Manager will, within 5 working days, advise all parties of the outcome as a written response to the complainant of the action taken and the reasons for the decision.

A student not satisfied with the decision reached by the RTO may lodge an objection directly with the Australian Skills Quality Authority (ASQA)–1300 701 801.

Course Cancellation Policy

Refund Policy
Yamaha Motor Australia’s ATV SSV Safety Institute offers a fair and equitable refund policy that complies with all legislative requirements.  Due to the student fees not being payable until the day of the course this is unlikely to occur.

If Yamaha Motor Australia’s ATV SSV Safety Institute cancels or discontinues a course on the day, which is unlikely due to the course being held over the duration of 5-6 hours, for unforeseen circumstance such as weather or breakdowns in equipment, students will be given the opportunity to re-enroll in the next possible future course. 

If you withdraw from a course during the day we will not refund any payments after the commencement of the course unless you are injured, then you can choose between being given a credit for a future course or full refund.

Students who have left the course without a valid medical reason & doctor’s certificate will not be refunded course fees.

Course fees shall not be refunded to the student under any circumstances unless;

  • Yamaha Motor Australia’s ATV SSV Safety Institute cancels or discontinues a course, which is unlikely due to the course being held over the duration of 5-6 hours.  If this did occur for unforeseen circumstance such as weather or breakdowns in equipment, students will be given the opportunity to reenroll in the next possible future course.  As payment only occurs on the day no refund is necessary.
  • If you withdraw from a course during the day we will not refund any payments after the commencement of the course unless you are injured and then you can be given a credit for a future course or full refund.
  • If you withdraw prior to commencement of course, then no payment will have been made.
  • Students who have left the course without a valid medical reason & doctor’s certificate will not be refunded course fees.

Refund policy in the event of a course being cancelled

  • In the event of a course being cancelled (e.g. reasons weather or breakdown of equipment), the student will be offered an alternate course date
  • If in doubt, contact us prior to the course at Yamaha Motor Australia's ATV SSV Safety Institute office on 1300 79 69 79

Legislative requirements
There may be a number of Legislative requirements that relate to the use of ATVs and their attached equipment and how they are used in the workplace and environment.  These may include but are not limited to Acts in relation to Environmental Protection (Example; Environmental risk management plans, Environmental authorities, Site management plans, Fertiliser application requirements) and Acts in relation to Workplace Health and Safety (Example; Managing risks, Right of workers to cease unsafe work)

Information on legislative requirements can be found on Web sites such as ‘Safe work Australia’ or State government WPHS web sites and State and Federal Government Environmental Protection Websites.

Direct WHS legislative issues such as but not limited to the relevant and correct use of personal protective equipment (PPE), correct fitting techniques, the use of material safety data sheets (MSDS) and environmental protection issues will be covered during the course.

Assessments
"Assessment" is the process of collecting evidence and making judgments on whether competency has been achieved.  To be assessed as competent (C) you will need to provide evidence which demonstrates that you have the essential knowledge and skills to successfully complete the relevant unit to the required standard.  Competency is simply about demonstrating that you can do the task with confidence to the required industry standard.  An assessment of ‘Not Yet Competent’ (NYC) on the day can be readdressed.  It is simply a request for more information or further confirmation of the knowledge and skills required.  If at the end of the day you are still assessed ‘Not Yet Competent’ (NYC).  You will be given a DVD and the student workbook to take away and if you wish to rectify this you would need to attend another full course in the future at full fee or make an Appeal’ against this decision as detailed in the Complaints and Appeals section above.

WearItOrParkIT-ATV    FCAI-Never-Fit-ROPS-600x268px    WearItOrParkIT-ROV